Avita Senior Living At Rolling Hills

Positive Reviews:

• Many reviewers highlight the caring nature of the staff, including nurses and management, towards residents.
• Facilities such as Avita Senior Living are praised for their comfortable buildings and the sense of community they foster, making them great places for making new friends and continuing personal growth.
• Specific staff roles like med aides and CNAs are noted for their dedication and great teamwork.
• Some family members of residents express gratitude for the special care provided to their loved ones, including attention to unique needs such as service animals.
• The facility is described as clean, and the staff as friendly, with a variety of activities available for residents.

Negative Reviews:

• There are concerns about the handling of COVID-19 protocols, particularly the charge imposed on residents for visiting family over holidays, while staff did not face similar restrictions.
• Some reviewers express dissatisfaction with the level of care, citing instances of neglect or inadequate staffing, including a serious incident involving a resident's injury.
• Issues with cleanliness, specifically mentioning bed bugs, and concerns about the adequacy of the memory care unit.
• Communication problems between staff shifts and management are mentioned, along with unprofessional behavior from some staff members.

Mixed Reviews:

• While many reviews praise the staff and facilities, others highlight significant areas for improvement, particularly in communication, staffing levels, and handling of specific health and safety protocols.
• The experiences of residents and their families vary widely, from high satisfaction with the care and environment to serious concerns about safety and professionalism.