Avista North Mountain

Positive Reviews:

• Many reviewers praise the facility for its cleanliness, caring staff, and the quality of care provided to residents.
• Residents and their families appreciate the variety of activities available and the efforts made to keep the facility COVID-free.
• Several reviews highlight the compassionate and knowledgeable employees, and the kindness that is at the heart of the facility's operations.
• Some reviewers specifically mention the excellent food, the cleanliness of the facility, and the personal attention and communication from the staff, including sharing photos and stories of residents.
• Employees and residents describe the community as family-like, with a friendly and supportive environment.

Negative Reviews:

• Some reviews criticize the facility for cleanliness issues, including reports of pests and unclean common areas.
• Concerns were raised about the behavior of some residents towards staff and the alleged prioritization of occupancy over resident care.
• There are complaints about the professionalism and certification of the staff, with allegations of unlicensed individuals performing caregiver duties.
• A few reviewers express dissatisfaction with the treatment of employees, suggesting a lack of fairness and respect in the workplace.

Mixed Feedback:

• While many reviews are overwhelmingly positive, praising the staff, cleanliness, and resident care, a few reviews raise serious concerns about cleanliness, staff behavior, and overall management.
• The facility is described by some as a wonderful place for residents, offering a caring and supportive environment, but others caution potential residents and their families to consider their options carefully due to their negative experiences.