Avera Prince Of Peace Retirement Community-Oakwood

Negative Reviews:

• Reports of unresponsive staff and neglected call buttons, leading to patients being left unattended and at risk.
• Instances of patients falling without timely assistance or discovery, raising serious concerns about safety and supervision.
• Complaints about the quality of care, including incorrect or unfulfilled medical orders such as the wrong type of compression socks being provided.
• Allegations of staff being rude, including to family members, and in one case, a staff member berating a patient.
• Claims of poor communication and responsiveness from the administration and admissions, impacting the ability to secure care or address concerns.
• Accusations of personal items being stolen from patients' rooms, indicating potential issues with security or staff integrity.
• Observations of staff appearing intoxicated on the job, which could severely compromise patient safety and care quality.

Positive Reviews:

• Some staff members, including the administrator and director of nursing, were praised for their kindness and commitment to improving the facility.
• The rehab facility received commendation for its overall quality of care, particularly highlighting the physical therapy staff's engagement in patient recovery.

Mixed Reviews:

• While there were positive comments about the care provided by some staff, there were significant concerns about the social worker's performance in planning for patient care post-rehab.

Conclusion: The reviews present a mixed picture of the facility, with several serious concerns raised about patient safety, staff behavior, and overall quality of care. However, there are also positive notes on the dedication of some staff members and the quality of the rehab services provided. Prospective residents and their families should carefully consider these reviews and conduct thorough research when making decisions about care.