Avenir Memory Care Westside

Positive Reviews:

• Avenir Memory Care facilities receive high praise for their exceptional staff, including the Director of Sales & Marketing, Executive Director, and Head Nurse, who are noted for their informative and compassionate approach.
• Many reviewers highlight the caring and personal attention their loved ones received, appreciating the compassionate staff, flexible visiting hours, and the overall environment that feels like a family.
• The kindness and professionalism of the staff, especially in assisting with difficult transitions to memory care, are frequently mentioned, with specific commendation for their efforts in making residents and their families feel comfortable and well-informed.
• The facility itself is described as clean, beautiful, and well-designed, creating a community-like atmosphere that residents are happy to call home.
• Activities and the quality of care are also points of praise, with the staff's engagement with residents and the thoughtful pairing of roommates noted as highlights of the Avenir experience.

Negative Reviews:

• Some reviews criticize the corporate management of the facility, suggesting a lack of care for residents and poor treatment of employees and vendors.
• Concerns about staffing levels, cleanliness, and the absence of activities during visits were mentioned, indicating potential areas for improvement in resident engagement and facility maintenance.
• One review specifically mentions an unpleasant experience with a staff member's bedside manner, suggesting a need for improved professionalism and compassion in some interactions.

General Feedback:

• Overall, Avenir Memory Care receives a mix of highly positive reviews for its staff, facilities, and care provided, alongside some critical feedback regarding management practices and operational aspects.
• The majority of reviewers express gratitude and satisfaction with the care their loved ones receive, highlighting the facility's commitment to creating a welcoming and supportive environment for residents and their families.