Avante At Leesburg

Reviews of the senior living facility present a mixed picture, with some highlighting positive experiences and others expressing significant concerns. Key points include:

• Several reviewers commend the cleanliness of the facility and the caring nature of the staff, particularly noting the efforts of the Executive Director, the new Director of Nursing, and specific nurses and CNAs for their exceptional care and attention.
• Positive experiences also mention the facility's responsiveness to residents' needs, improvements under new management, and the personal touch provided by staff members, making residents feel at home.
• However, numerous reviews raise serious concerns about the level of care and communication. Issues include difficulty in reaching residents by phone, unprofessional behavior and neglect by some staff members, and inadequate responses to medical needs.
• Specific complaints detail instances of residents being released with untreated wounds, poor handling of personal belongings, and billing issues, including charges for services not itemized or explained.
• Some reviewers express frustration with the facility's handling of emergencies and medical care, including a lack of promptness in addressing health concerns and a perceived reluctance to transfer residents to more appropriate care settings when needed.
• Concerns about the physical state of the facility, such as odors and the need for remodeling, were also mentioned, alongside issues with contractor payments and alleged attempts to bully resident representatives.

In summary, while some residents and their families have had positive experiences, particularly praising certain staff members for their care and dedication, there are significant concerns about communication, professionalism, and the overall level of care provided. These reviews suggest a need for potential improvements in several areas to ensure the well-being and satisfaction of all residents.