Avantara Long Grove

Avantara and its staff have received a mix of reviews from residents and their families. Many have praised the facility for its cleanliness, spacious rooms, and the professionalism of its staff. Specific staff members, including CNAs Jose and Elizabeth, as well as the Director of Guest Relations and the Director of Admissions, have been highlighted for their exceptional care and assistance. The physical therapy team, including Collins, Kent, and others, have also been commended for their dedication and professionalism.

However, there have been consistent complaints regarding the quality and variety of the food offered at the facility. Some reviews have mentioned that the food often does not meet expectations in terms of taste and nutritional value. Additionally, there have been concerns about the facility's response to patient needs during transitions and the handling of personal belongings left behind.

Despite these criticisms, many reviewers have expressed their gratitude for the care provided, noting improvements in their or their loved one's condition. The facility's cleanliness and the friendliness of the staff have been repeatedly mentioned as positive aspects. Some reviews have highlighted the facility's efforts to create a welcoming and comfortable environment for residents, including organizing events and activities.

On the other hand, there have been negative experiences reported, including dissatisfaction with customer service, lack of responsiveness to inquiries, and concerns about the level of care and attention to patients. Some reviewers have strongly advised against choosing the facility based on their experiences.

In summary, while Avantara has been praised for its facility cleanliness, staff professionalism, and care quality by many, it also faces criticism regarding its food service, handling of transitions and belongings, and some aspects of customer service. Prospective residents and their families may want to consider these factors when making their decision.