Avamere At Rio Rancho

Positive Feedback:

• Many reviews highlight the warm, inviting atmosphere of the facilities, making them appealing for those seeking assisted living.
• Cleanliness and excellent food quality were praised, contributing to a positive experience for residents and visitors.
• Staff members, including those at Brookdale and Avamere, received commendations for their kindness, professionalism, and dedication to resident care.
• Residents appear happy and content, which is attributed to the caring community, newly renovated apartments, and a commitment to resident satisfaction.
• Specific instances of compassionate care and attention to individual needs were noted, showcasing the staff's commitment to going above and beyond.

Critical Feedback:

• Some reviews mentioned poor communication, understaffing, and management issues leading to operational inefficiencies such as missed medication, billing errors, and inadequate resident supervision.
• Concerns were raised about the level of care and supervision in the assisted living and memory care units, especially for residents with dementia needing extra guidance.
• Maintenance and cleanliness issues were noted, including a lack of proactive maintenance work and instances of overlooked room cleaning and laundry.
• One review strongly advised against the facility due to severe staffing shortages, unsanitary conditions, and lack of proper care and management.

Overall:

While many reviews praise the facilities for their caring staff, clean environment, and resident satisfaction, there are significant concerns regarding staffing, management, and the level of care provided in certain areas. Potential residents and their families may want to consider these factors and conduct thorough research or visits to make informed decisions.