Avamere At Albany

Positive Reviews:

• Many find the facility to be amazing, highlighting the friendly staff and cleanliness.
• Residents and their families appreciate the proactive measures taken to ensure health and happiness, especially regarding Covid-19 precautions.
• Some residents have noted significant improvements in their quality of life since moving in, enjoying the social environment and activities available.
• Employees express satisfaction with their work environment, praising the new executive director's positive changes and the overall atmosphere.
• Family members have observed their loved ones feeling at home, enjoying amenities like the pool table and the food.

Negative Reviews:

• There are serious concerns about neglect, including a resident found covered in ants and another with severe bed sores, leading to hospitalization.
• Staffing issues have been raised, with reports of inadequate staff numbers to resident ratios, potentially affecting the quality of care.
• Communication problems between the facility and families have been noted, with some staff reportedly unaware of significant health issues.
• There are alarming reports of bed bugs throughout the facility, with complaints about the management's response to the infestation.

Mixed Reviews:

• While some reviews praise the staff and the care provided, others highlight severe neglect and management issues, suggesting inconsistency in service quality.
• Facilities like Avamere in Albany receive both commendation for their efforts and criticism for specific incidents, indicating varied experiences among residents and their families.