Avalon Memory Care – Allen

The Allen Avalon Memory Care facility has received glowing reviews from family members of residents, highlighting the exceptional care and attention provided by the staff. One reviewer mentioned the incredible care their father received during his final month, emphasizing the love and attention from the staff despite the challenging times of not being able to visit inside. Another shared their mother's positive 8-month stay, appreciating the staff's efforts to make her comfortable and happy.

A healthcare sales professional, who visits many assisted living and memory care communities, highly recommends Avalon Memory Care in Allen, praising the house manager, the quality of food, and the executive director's hard work and advocacy for residents. The executive director, Lock Khemkeo, is commended for her daily communication and friendly, attentive staff.

Families have had wonderful experiences from the initial tour to the day of departure, noting frequent communication, concern addressing, and the loving care provided to their loved ones, even in challenging times. The facility is described as small and well-maintained, with staff treating residents with dignity, celebrating special occasions, and providing hospice care when needed.

Reviewers also highlight the director's hands-on approach and the staff's consistent level of care and commitment, especially for hospice patients. The sense of family and the home-like atmosphere created by Lock and her team are frequently mentioned, along with their patience, understanding, and sense of humor in caring for residents with dementia.

Overall, Avalon Memory Care in Allen is highly recommended by family members for the compassionate and high-quality care provided, making a significant difference in the lives of residents and their families.