Autumn Village

Autumn Village has received a mix of reviews from residents and their families. Many praise the facility for its exceptional staff, cleanliness, and the caring nature of the management and staff. The facility, located in Riverside, is described as having a peaceful setting with a fountain and courtyard, and it maintains high cleanliness standards. The staff is commended for treating residents like family, providing one-on-one care, and making residents feel at home. The management, including Danny and Mandy, is noted for their dedication and accessibility, even providing personal phone numbers for better communication.

However, there are some negative experiences reported. One review mentions a serious issue with staff stealing belongings from a resident with dementia, which was only resolved after threatening legal action. Another review criticizes the current management for prioritizing profit over care, alleging that residents are being kicked out and hinting at Medicare issues. There are also concerns about the facility's handling of residents' opinions and rights, with one reviewer advising against the facility unless the potential resident has no opinions or needs of their own.

Despite these criticisms, many reviews highlight the facility's great location, the professional and caring nature of the staff, and the clean and up-to-date environment. Residents enjoy outings, fresh meals, and a variety of activities. The staff's patience and care for residents with various needs, including mental health challenges, are particularly appreciated. The facility is recommended by healthcare professionals visiting for years, noting the knowledgeable and caring staff.

In summary, while Autumn Village has faced some challenges and criticisms, many families and professionals have had positive experiences with the facility, praising its staff, management, and the quality of care provided.