Autumn Leaves Of Cityview

Positive Reviews:

• Autumn Leaves Cityview is highly praised for its exceptional care, with the executive director being noted for her hands-on approach and genuine concern for both residents and staff. The facility is described as clean, pleasant, and comfortable.
• Staff at Autumn Leaves of Cityview are commended for being genuinely caring, attentive, and professional. The facility is recognized for its ability to handle the challenges of memory care with patience and expertise.
• Visitors have been impressed with the cleanliness of the community and the care provided to residents.
• One reviewer expressed satisfaction with the care provided to their father, highlighting the professionalism of the staff and the quality of hospice care received.
• Another reviewer shares hope for their mother's first night at the facility, noting the cleanliness and friendliness of the place.

Negative Reviews:

• A reviewer had a negative experience with the night shift staff and kitchen cook, describing them as dishonest and unwelcoming.
• Another review criticizes the staff broadly without specifying details.
• Issues with billing and customer service after a resident's passing were highlighted, including ongoing charges and difficulty obtaining a refund.
• One individual expressed frustration with the job application process, citing incorrect contact information and lack of communication.

Overall:

Autumn Leaves Cityview receives mixed reviews, with many praising the care and environment but some expressing dissatisfaction with specific staff interactions, billing practices, and communication issues. Prospective residents and employees may want to consider these aspects when making decisions.