Autumn House Of York

Autumn House West (AHW) has received numerous positive reviews highlighting its caring and compassionate environment for residents, particularly in the Memory Care unit. The community is described as wonderful and loving, with a range of activities that residents enjoy. The Memory Care Director is praised for her understanding of the residents' needs and for being responsive to family concerns. The facility is noted for its cleanliness, well-maintained gardens, and beautiful courtyards.

Staff members, both current and former, express a strong sense of family and teamwork at AHW, emphasizing the friendly, caring, and resident-centered atmosphere. Many appreciate the opportunity for growth within the company and the supportive environment that extends beyond work. The residents are consistently mentioned as the top priority, with staff dedicated to keeping them active, involved, and happy.

Collaboration with outside agencies, such as Hospice, is described as kind, generous, and detailed, contributing to the overall positive experience for patients. Family members of residents express satisfaction with the level of care and communication, especially during challenging times such as the pandemic. The introduction of new activities and the continuous effort to create a fun and welcoming environment are also highlighted.

However, there is a single negative review that contrasts sharply with the others, mentioning a lack of follow-through on the facility's promises and suggesting that not all staff members recommend staying there.

Overall, Autumn House West is highly recommended by most reviewers for its great facility, caring staff, and the warm, welcoming community it provides for both residents and their families.