Autumn Green At Midway Village

Positive Feedback:

• Beautiful, warm, and inviting community with friendly and personable staff.
• Excellent food, great activities, and spacious, bright apartments.
• Notable staff members have gone above and beyond for residents, showing genuine care.
• Accommodations, activities, and amenities are highly praised.
• Community service opportunities available, though experiences may vary.
• Work environment described as nice, courteous, and clean with diverse activities for tenants.
• New director's efforts in improving events, activities, and decor have been well-received.
• Leasing personnel, particularly mentioned, made the transition process comfortable and welcoming for new residents.
• Staff across various departments praised for their dedication and compassion towards residents.
• Facility tours highlight a beautiful environment, friendly staff, and detailed explanations of services and pricing.
• Move-in process received positive feedback for accommodations made.
• Professional and well-informed staff, creating a very nice atmosphere.
• Community events like Family Dinner Night offer a welcoming and friendly experience for visitors.
• Environment described as wonderful, lively, and cheerful with a spotless building.

Negative Feedback:

• Some residents feel the level of service does not meet expectations, with specific complaints about care and management responsiveness.
• Concerns raised about the organization during community service opportunities.
• Financial incentives for referrals reportedly not honored, leading to dissatisfaction.
• Cost of living may be prohibitively expensive for some.
• Issues with mold in the kitchen and allegations of theft by housekeeping, suggesting management indifference.

Mixed Feedback:

• While many reviews highlight the community's strengths, including staff dedication and quality of life, concerns about service levels, management responsiveness, and maintenance issues indicate areas for improvement.