Autumn Grace

Reviews of Autumn Grace show a mixed range of experiences. Some reviewers praise the facility for its dedicated staff, beautiful single-story building nestled in a residential area, and the recent improvements under new management. They highlight the friendly and hardworking staff, great resident involvement, and a new activities director who plans daily activities for residents.

However, other reviews express significant concerns. Issues mentioned include a lack of responsiveness when trying to contact residents, understaffing, especially after 4 pm, and a decline in the quality of services such as cleanliness, food, and activities. Some reviewers have observed a lack of care for residents with high medical needs and have had negative experiences with the management and social environment, describing it as unprofessional and, in some cases, discriminatory.

While some employees and residents report positive experiences, noting improvements and a great atmosphere, others describe the working conditions as challenging due to being understaffed and overworked, with management sometimes being out of touch with the practicalities of care.

Overall, the reviews suggest that while Autumn Grace has areas of strength, particularly in resident engagement and staff dedication, there are also significant areas for improvement, especially regarding staffing, management, and the consistency of care and services provided.