Autumn Care Of Shallotte

Positive Reviews:

• Appreciation for staff kindness and professionalism, especially during the pandemic, with special mentions for the care team's responsiveness and compassion.
• Several reviewers highlighted the excellent rehab services, mentioning the caring and loving nature of the staff, including nursing, dietary, and physical therapy teams.
• Visitors and family members noted the facility's cleanliness, the welcoming nature of the staff, and the professional and compassionate care provided to residents.
• Specific staff members were praised for their dedication and for significantly improving residents' quality of life through effective rehabilitation.
• Admissions and administrative staff were commended for their helpfulness and open-door policy, making the admission process easier and more understandable.

Negative Reviews:

• Concerns about patient safety, including an incident of an unwitnessed fall leading to serious injury, and issues with communication and response from the administration.
• Complaints about receiving harassing robocalls from the facility, with reports of rudeness when attempting to resolve the issue.
• Some visitors and residents expressed dissatisfaction with aspects of care, including perceived understaffing, unorganized operations, and issues with food quality.
• Reports of inadequate response times to call bells, lack of basic care interventions, and overall dissatisfaction with the rehab services and facility conditions.
• Concerns about the facility's environment being described as depressing and dingy, with some residents feeling like they were in prison or experiencing humiliating treatment.

Mixed Reviews:

• While many reviews praised the staff's friendliness and the quality of care, there were also reports of some staff members not adhering to safety protocols like mask-wearing.
• Food quality received mixed feedback, with some finding it inedible while others appreciated the preparation.
• Concerns were raised about the facility's handling of medical and safety protocols, particularly for residents at risk of falling.