Aultman Hospital

Negative Reviews:

• Customers have experienced rudeness and lack of empathy from staff, with some suggesting employees seek employment elsewhere.
• Several complaints about delays in receiving medical supplies, such as CPAP masks and oxygen tanks, with poor communication from the company.
• Issues with billing, including being charged significantly more than initially quoted for CPAP replacement items.
• Reports of lost medical records and insurance lapses due to administrative errors, causing inconvenience and delays in receiving necessary equipment.
• Difficulties in reaching customer service, with calls often going unanswered or being transferred to voicemail.
• Some customers have received the wrong supplies and faced challenges in getting the mistakes corrected.
• Overall dissatisfaction with the service, leading some customers to switch insurance providers or seek supplies from other companies.

Positive Reviews:

• A few customers have found the staff to be friendly and knowledgeable, particularly in helping to obtain CPAP machine supplies.
• Some positive experiences noted with helpful and kind interactions over the phone.

Conclusion:

The majority of reviews for this medical supply company are negative, with common themes of poor customer service, administrative errors, and delays in receiving supplies. While there are a few positive comments about helpful staff, the overall sentiment suggests significant room for improvement in service and operations.