Auburn Rehabilitation & Nursing Center

Summary of Reviews:

• Many reviews express significant dissatisfaction with the facility, citing poor staff behavior, neglect, and inadequate care.
• Several reviewers mention the facility's lack of cleanliness and maintenance, describing it as dirty, old, and smelly.
• Complaints about the staff include being rude, uncaring, and in some cases, abusive or under the influence of substances.
• There are reports of the facility being unsafe and ill-equipped to handle medical needs, with instances of residents not receiving timely medication or proper dietary accommodations.
• Some reviews highlight serious concerns about the facility's environment, including a lack of central air conditioning and the facility being rampant with Covid-19 cases.
• However, a few reviews offer positive feedback, particularly praising the physical therapy department and the caring nature of some staff members.
• Issues with communication and responsiveness were noted, including difficulty in getting updates on loved ones and staff not answering calls promptly.
• There are alarming accounts of residents not being properly supervised, leading to unsafe situations.
• A few reviewers mention the facility being understaffed, which impacts the level of care and attention residents receive.
• Despite the overwhelmingly negative reviews, there are mentions of a warm and welcoming atmosphere from some staff members and a sense of family among residents.

Note: These summaries are based on individual experiences and opinions. Prospective clients or residents should conduct their own research.