Auberge At Plano

The Auberge at Plano receives a mix of positive and critical reviews from residents' families and staff. Many highlight the staff's kindness, attentiveness, and responsiveness, praising their ability to make residents feel at home and provide personalized care. The environment is described as upbeat, uplifting, and clean, with engaging activities and good food. Families appreciate the close partnership with doctors and tailored care plans, noting significant improvements in their loved ones' health and happiness.

However, there are criticisms regarding management practices, particularly in handling billing and communication during crises. One review mentions a negative experience with the facility's handling of a situation and subsequent billing disputes. Another expresses dissatisfaction with the medical care and communication, attributing a family member's decline to the lack of timely medical attention.

Despite these criticisms, many reviews express gratitude for the staff's dedication and the positive impact on their loved ones' lives. The community is described as a high-quality memory care facility, with a vibrant atmosphere and compassionate care. Families feel reassured by the staff's efforts to accommodate special requests and maintain open lines of communication.

Overall, while there are areas for improvement, particularly in crisis management and communication, the Auberge at Plano is praised for its caring staff, quality care, and positive environment.