Auberge At Naperville

Positive Reviews:

• Residents and their families have had positive experiences, citing great relationships with staff and administrators, and appreciating the personalized and attentive care.
• Auberge is praised for its ability to manage advanced dementia conditions, with a welcoming approach to all behaviors.
• During the COVID-19 pandemic, the facility was commended for its exceptional care, communication, and control measures.
• The community is described as clean, with residents feeling at home and considering caregivers as family.
• Improvements in services, staff, and overall care have been noted since the transition from Silverado to Auberge.
• The facility is recommended for those struggling with dementia and memory care issues, with staff treating residents with dignity.
• Marketing events and the physical environment of the facility, including outside gardens and a greenhouse, have been positively highlighted.

Negative Reviews:

• Concerns about cleanliness, with reports of residents being left unattended and staff being distracted.
• Issues with COVID-19 management, including delayed isolation of positive patients and inadequate precautions.
• Reports of lack of care, with instances of residents' personal hygiene being neglected and staff behavior being unprofessional.
• Some families have moved their loved ones due to perceived decline in care quality and lack of communication.
• Criticisms of the management team for understaffing, cutting hours, and not following agreed-upon care plans, leading to an unsafe environment.
• Frontier Management, the owner of Auberge, is criticized for being uncaring, raising rates on residents, and taking advantage of the elderly and disabled.

Mixed Reviews:

• While some reviews highlight the caring nature of the staff and the quality of the facility, others express dissatisfaction with management and the level of care provided.
• The transition from Silverado to Auberge has received mixed feedback, with some noting improvements and others concerned about staff changes and the focus on profit.