Auberge At Lake Zurich

Negative Feedback:

• One review mentioned significant understaffing issues, with only 3 CNAs available for about 70 seniors, suggesting urgent attention from state authorities.

Positive Feedback:

• Many reviews highlight the caring, compassionate, and welcoming nature of the staff and management at The Auberge at Lake Zurich.
• Employees express a strong sense of community and family, with a commitment to providing high-quality care and creating a comfortable environment for residents.
• The facility is praised for its cleanliness, comfortable and welcoming rooms, and a variety of activities and amenities for residents.
• Several reviewers, including family members of residents, commend the personalized and attentive care provided, contributing to a significant improvement in the well-being and safety of residents.
• Entertainers and visitors have observed a positive atmosphere and commend the current management for their exceptional care and support for residents.
• One family member noted a dramatic decrease in their loved one's falls after moving to The Auberge, attributing this to the diligent care and attention from the staff.
• The facility's recent renovation and the provision of daily activities and snacks are also mentioned as positive aspects.

General Consensus:

While there is a concerning report of understaffing, the overwhelming majority of reviews for The Auberge at Lake Zurich are highly positive. Staff, residents, and visitors alike praise the facility for its caring environment, strong sense of community, and the quality of care provided. It is described as a clean, comfortable, and welcoming place where residents are treated like family.