Auberge At Brookfield

The reviews for Auberge, Brookfield, present a mixed picture of the facility, with some highlighting its warm, home-like atmosphere and others pointing out serious concerns regarding resident care and management.

• Several reviewers praise the facility for its friendly environment, natural light, and the ability for pets to live with residents. The diverse menu, beautiful courtyard, and on-site therapy are also noted as positives.
• Positive experiences with staff and management are mentioned, with specific commendations for the care provided to residents, including those with special dietary needs and those requiring regular medication management.
• Activities and social events, such as bingo, therapy ponies, and holiday celebrations, are appreciated for enhancing the quality of life for residents.
• Some reviewers express satisfaction with the cleanliness of the facility, the quality of meals, and the overall care and attention their loved ones receive.
• However, there are significant concerns raised about resident safety, including unattended residents leading to falls, poor pet care, and neglect in changing residents regularly.
• Complaints about staff behavior, such as being late, gossiping, and arguing in front of residents, are mentioned. High staff turnover and a lack of trained personnel are also significant concerns.
• Some reviews express dissatisfaction with the management, alleging neglect in addressing issues, poor communication, and a focus on meetings over resident care, especially on weekends.
• One reviewer details a distressing experience where their father was not properly checked on, leading to severe neglect and ultimately deciding to remove their father from the facility.

In summary, while Auberge, Brookfield, has aspects that are highly praised, such as its environment, activities, and some instances of good care, there are also grave concerns about resident safety, staff behavior, and management effectiveness that potential clients should consider.