Auberge At Benbrook Lake

Negative Experience:

One reviewer expressed significant dissatisfaction, describing the care as "horrible" and "close to abusive" after a management change. They reported multiple falls and injuries to their mother, accusing the facility of hiding facts and running off quality caregivers.

Positive Experiences:

• Several reviewers praised the Auberge at Benbrook Lake for its extraordinary care, highlighting the staff's professionalism and genuine concern for residents' well-being and happiness. The setting, food, and staff commitment were noted as exceptional.
• The community was lauded for its vibrant program, engaging residents in a family-like environment where they are well-cared for and loved. The management team was commended for going above and beyond daily.
• An employee shared their rewarding experience working at the Auberge, emphasizing the community's effort to show gratitude, kindness, and love to each resident. They praised the amazing staff, diverse amenities, and the strong connection with families and residents.
• Another review highlighted the comprehensive care, medical attention, and variety of activities available, including physical therapy and beauty services. The director and staff's availability and dedication to stimulating residents' bodies and minds were particularly appreciated.
• Recommendations for the community were made based on the quality of care, assistance, and the welcoming atmosphere for temporary residents during home renovations. The staff's responsiveness and dedication were specifically mentioned.

Mixed Feedback:

While most reviews were overwhelmingly positive, praising the staff, care quality, and community atmosphere, one review stood out for its starkly negative view, highlighting the importance of personal experiences and perspectives in shaping one's opinion of the facility.