Atria Tamalpais Creek

Positive Reviews:

• Highly praised as the best assisted living community in the Novato area.
• Described as a wonderful place for the aging community, offering a resort-like experience.
• Staff, including health care professionals and extended staff, are commended for their incredible, loving care and quick response to concerns.
• Facility is clean, bright, and nestled under Redwoods, providing a perfect environment for residents.
• Regular musical guests and activities, along with an in-house dining room and Bistro, enhance the living experience.
• Staff turnover mentioned, but specific staff members are highlighted for their continuous responsiveness and caring attention.
• Community Sales Director and residents express admiration for the hardworking team and the pleasant, cheery environment of the facility.

Negative Reviews:

• One review criticizes the facility's preparedness and training for adequate dementia patient care, mentioning high staff turnover and instances of residents being unnecessarily sent to the hospital.
• Another review expresses frustration with the marketing department's poor responsiveness and the facility's reluctance to accept residents who require more care.

General Feedback:

• Many reviews highlight the caring and attentive nature of the staff, the quality of the facilities, and the range of activities and amenities available.
• Improvements in the culinary department and activities are specifically mentioned, contributing to residents' satisfaction.
• The community is described as active, polite, and well-maintained, with a great food program and helpful staff across various departments.
• Overall, Atria Tamalpais Creek receives high praise for its environment, staff, and the quality of care provided to residents, though there are concerns about its suitability for dementia patients requiring more specialized care.