Atria Port St. Lucie

Positive Reviews:

• Many reviewers have praised the facility for its beautiful environment and the genuine care and love shown to residents by the staff, especially in the memory care unit.
• Staff members are described as helpful, caring, and true advocates for seniors, contributing to a happy and positive atmosphere for residents.
• Several reviewers highlighted the wide range of activities and live entertainment available, creating a vibrant community feeling.
• The facility is commended for its friendly atmosphere, great food, and fun social activities, with special mention of the high-quality environment and safety of the memory care floor.
• Some individuals expressed their satisfaction with the decision to move their loved ones into the facility, citing the helpfulness of the staff and the comprehensive care provided.

Negative Reviews:

• One review detailed a concerning experience with the security of the memory care unit, including a resident being able to leave the facility unnoticed.
• There were complaints about the facility's handling of residents with dementia, including issues with lost personal items, medication mismanagement, and inadequate staff communication.
• A reviewer criticized the facility for not being prepared to handle the progression of dementia, leading to additional costs for private nursing care.
• Some staff members were described as not truly understanding how to care for residents with dementia or Alzheimer's, with a preference for medication over active care.
• Concerns were raised about the overall quality of care and service, especially in the memory care unit, with allegations of residents being neglected.

Mixed Reviews:

• While many reviews praised the community and staff, some pointed out deficiencies and concerns about the level of care provided, especially for residents with more advanced needs.
• The facility was described as beautiful and like a resort, but some were disappointed with the care quality and security measures.