Atria Penfield

The reviews for Atria in Penfield, NY, showcase a mix of heartfelt appreciation and some concerns. Many families express gratitude towards the staff for their exceptional care, attention to detail, and the quality of life provided to their loved ones. Specific staff members are praised for going above and beyond in their roles, ensuring families are comfortable and well-informed.

Activities and management at Atria Penfield receive high marks for keeping residents engaged and happy. The community is described as clean, with good-sized rooms and beautiful landscaping, contributing to a homely and comfortable environment. The small size of the community is appreciated for its personalized attention to each resident.

However, there are concerns regarding the sales process and the accuracy of information provided by sales representatives, particularly about financial arrangements and services. One review mentions being misled about the affordability of the facility for a veteran, leading to a stressful situation. Another point of contention for some is the quality of the food, which did not meet expectations for at least one resident.

Despite these concerns, many reviews highlight the caring and loving nature of the staff, the range of activities available, and the overall sense of community and safety Atria Penfield provides. Families feel reassured by the diligent communication, especially during the COVID-19 pandemic, and the efforts made to keep residents engaged and comfortable.

In summary, Atria Penfield is highly recommended by many for its caring staff, quality of care, and community environment, though it's advised for potential residents and their families to thoroughly discuss and understand all aspects of service and care agreements.