Atria Mount Pleasant

The reviews for Atria Senior Living present a mixed picture, with many praising the facility's beauty, the friendliness and passion of the staff, and the range of care options available, including Independent, Assisted, and Memory Care. The community is described as beautiful, relaxing, and akin to a vacation resort, with some reviewers highlighting the excellent amenities such as an indoor pool, particularly beneficial for residents with specific health needs.

However, there are significant concerns raised by some reviewers regarding the quality of food, with complaints about it being frozen, reheated, and sometimes served lukewarm. The menu is described as repetitious, and there are frustrations over the lack of fresh options despite the proximity to the ocean. Additionally, there are criticisms of the staff turnover, particularly in critical roles, and a perceived lack of training among the dining and care staff. Concerns about the construction quality and readiness of the facility have also been mentioned, alongside a desire for better management and leadership.

Particularly troubling are the detailed accounts from family members of residents in the Memory Care section, citing high staff turnover, lack of engaging activities, and poor communication and care standards. These reviews express disappointment with the level of care provided, contrasting sharply with the initial promises made by the facility. Items going missing, residents not being checked on regularly, and slow responses to health concerns are among the issues highlighted.

On a positive note, some employees express satisfaction with their work environment, citing a family-like atmosphere among the staff and a sense of being valued by the company. The community has also been commended for its willingness to accommodate residents with specific needs, showing respect and compassion towards families.

In summary, while Atria Senior Living has been praised for its aesthetics, amenities, and some aspects of its care, there are significant areas for improvement, particularly in food quality, staff training and retention, and the overall management of care, especially in the Memory Care unit.