Atria Manresa

Positive Reviews:

• Residents and their families appreciate the beautiful building, surroundings, and views, especially of the Severn River.
• Many reviews highlight the caring, kind, and amazing staff, noting their efforts to make residents feel welcome, respected, and included.
• Activities such as van trips, music lessons, and artistic pursuits are highly valued, contributing to a sense of community and personal growth.
• The facility's efforts during the pandemic, including keeping residents safe and engaged, have been particularly praised.
• Food quality is generally well-regarded, with ample portions and healthy options.
• Communication with families is excellent, with staff providing updates through calls, texts, and emails.

Negative Reviews:

• Some reviews express dissatisfaction with management and administrative staff, citing issues with professionalism and care quality.
• Concerns about the handling of a recent illness outbreak and the impact on residents' well-being and freedom.
• There are mixed reviews on staff responsiveness to apartment/room issues, with some repairs reportedly taking months.
• Cleaning services and maintenance of the facility have been criticized, with some saying that rooms are not cleaned thoroughly.
• Cost increases, particularly in rent, have been a point of contention, with some deeming them excessive and potentially exploitative.
• A specific review mentioned a negative experience with the job environment, including staffing issues and practices around medication administration.

Mixed Reviews:

• The facility's policy on pets has been both a point of praise and criticism, depending on individual preferences and circumstances.