Atria Lake Norman

Positive Reviews:

• Employees express high satisfaction working at TerraBella Lake Norman, highlighting teamwork, management's responsiveness, and the quality of food and cleanliness.
• Residents are described as pleasant and the community as comfortable, with a friendly staff and fantastic food.
• The facility offers spacious apartments with private outdoor access, multiple care level options, and is praised for its location.
• Staff is noted for being responsive, caring, and serving with a desire to help others.
• Many reviews commend the beautiful community, kind staff, and the priority given to residents' needs.
• Activities and creative solutions during COVID-19 are highlighted, including bingo via conference call, ice cream sundae carts, and distance dance classes.
• The community is described as sleek, conveniently located, and staffed by personable and friendly personnel.

Negative Reviews:

• One review criticizes the facility for strict guidelines on resident movement and visitor restrictions, suggesting a lack of freedom and negative impact on resident well-being.
• Complaints about food quality, including cold and undercooked meals, and an incident where a resident's emergency alert was not promptly responded to.
• A negative experience with management during a job interview process is mentioned.
• Concerns over meal quality and service, with an example of a disappointing supper served.

Mixed Reviews:

• While many reviews praise the staff and community, some highlight areas for improvement, particularly in food service and resident autonomy.
• The facility's response to COVID-19 is viewed positively for creativity and safety measures, though the impact on resident activities and socialization is noted.