Atria Hertlin Place

Positive Reviews:

• High praise for Hertlin Place's administration and staff for their respect, dedication, caring, and creativity in meeting the needs of residents.
• Atria praised for exceptional leadership, camaraderie among colleagues, and going above and beyond during the Coronavirus pandemic.
• Facilities described as clean, inviting, and beautifully decorated, with friendly and helpful staff.
• Residents are engaged and happy, with a variety of activities and amenities such as a library, movie theatre, and beauty salon.
• Food quality and dining experience highly commended.
• Staff across various roles, including the Executive Director and Director of Sales, recognized for their helpfulness, friendliness, and dedication.
• Community described as a home away from home, with attentive staff and a warm atmosphere.
• Positive feedback on the handling of transitions and the maintenance of a clean and welcoming environment.

Negative Reviews:

• One review criticizes the lack of helpful staff and neglectful treatment of a family member.
• Concerns about annual rent increases, food quality, and the dining experience, including noise levels and service.

Mixed Reviews:

• While most reviews are overwhelmingly positive, highlighting the caring staff, clean facilities, and vibrant community life, there are mentions of areas for improvement such as food service and handling of rent increases.
• The community is commended for its efforts during Covid and for trying to address residents' wants and needs.