Atria Fresno

Reviews of Pacifica Senior Living offer a mixed perspective, highlighting both positive and negative experiences. Some visitors and family members praise the staff for being informative, welcoming, and genuinely caring. They commend the food quality and the spacious, bright apartments, noting the facility's effective COVID-19 protocols and the variety of activities available, including water aerobics and a gym with an instructor. The community life and dining experience are particularly appreciated, with residents enjoying the friendly atmosphere and delicious, varied menu options.

Employees, including those in housekeeping and transportation, express satisfaction with their jobs, citing the residents' awesomeness and the pleasure of working in such a welcoming environment. The management and staff are frequently mentioned for their kindness, compassion, and professionalism, making both residents and their families feel at home.

However, some reviews raise concerns about the facility's cleanliness, with complaints about filthy conditions and stained carpets. The quality of care is also questioned, with criticisms of the food being unsuitable for elderly residents and reports of overwhelmed staff. Concerns about management's responsiveness and empathy, particularly during challenging times such as the COVID-19 pandemic and end-of-life care, are noted. Additionally, there are complaints about unfulfilled promises and a lack of communication from the staff.

Despite these criticisms, many reviewers recommend Pacifica Senior Living for its wonderful facility, great staff, and the care provided to residents. The community's efforts to create a positive and supportive environment for both residents and their families are frequently acknowledged.