Atria Crossroads Place

Positive Reviews:

• Many reviewers praise the cleanliness, beautiful decoration, and friendly personnel of the facility.
• Residents and their families have had great experiences, mentioning the helpful and pleasant staff, including the Sales Director, Executive Director, and Maintenance Director.
• The community is described as lovely, with a welcoming environment that fosters independence and caring staff.
• Food quality is highly praised, with one reviewer stating it's the best around.
• During the COVID-19 pandemic, the facility was commended for keeping residents safe, engaged, and informed, with no cases among residents.
• Staff members are described as kind, responsive, and treating residents like family. The wellness staff, in particular, is noted for taking a personal interest in residents' well-being.
• Activity programs are engaging, with residents participating in various activities.
• Some reviewers, including an RN, highly recommend the facility for its professional and helpful staff.

Negative Reviews:

• One serious complaint involved a resident falling and not receiving immediate help, leading to significant health decline.
• Some reviewers find the facility very expensive for the services provided.
• Complaints about cleanliness and maintenance issues in residents' rooms were mentioned.
• Concerns were raised about the quality of food, especially during the pandemic, with reports of frozen and unsatisfactory meals.
• There were complaints about rude management and a dirty environment.

Mixed Reviews:

• While many reviews are positive, highlighting the staff's friendliness and the facility's cleanliness and beauty, there are significant concerns about the cost, food quality, and some aspects of resident care and maintenance.