Atria Cherry Hill

Positive Feedback:

• Exceptional tours led by knowledgeable and personable guides, making visitors feel welcome and informed.
• Warm and welcoming staff across various roles, contributing to a homey and accommodating atmosphere.
• Active and engaging community energy, with residents participating in activities and enjoying their environment.
• High praise for the memory care unit, highlighting the dignity and care residents receive, including personal grooming.
• Commendable handling of the COVID-19 pandemic, with staff going above and beyond to keep residents safe and healthy.
• Facility cleanliness and maintenance noted as very satisfactory.

Negative Feedback:

• Concerns raised about medical decisions made without family consent, including unnecessary hospital visits during the COVID-19 pandemic.
• Some dissatisfaction with the follow-up on personal care needs, indicating room for improvement in responsiveness.

Overall Impressions:

• The Residence at Cherry Hill receives overwhelming positive feedback for its staff, facilities, and the care provided to residents.
• Particularly noted are the efforts during the COVID-19 pandemic to ensure resident safety and the high quality of the memory care unit.
• While there are areas for improvement, particularly in communication and medical decision-making processes, the community's strengths in care, environment, and staff dedication are highly valued by families and residents alike.