Atria Carrollton

Positive Reviews:

• Many reviewers describe the facility as a great place to work, with a friendly and inviting community, and staff that is excellent, caring, and attentive.
• Residents and visitors appreciate the clean, well-kept environment, good food, and a variety of activities and outings, including card games, painting classes, and live entertainment during happy hour.
• Staff longevity is highlighted, with many employees having worked there for years, contributing to a warm and professional atmosphere.
• Personal stories from residents and their families praise the personalized and compassionate care, especially in memory care and during end-of-life hospice care.
• Specific staff members are commended for going above and beyond in their roles, making residents feel like family.

Negative Reviews:

• One review mentions deterioration in quality, attributing it to not paying aide staff enough and prioritizing profit over residents, with the pandemic intensifying these issues.
• Another review expresses dissatisfaction with overcharging, lack of medical personnel, and the attitude of management, claiming that the facility failed to provide promised care and had no RNs on staff.
• Concerns about the facility include a lack of response from corporate offices to complaints, suggesting a lack of care from the top down.

Overall:

While many reviews of Atria Carrollton are overwhelmingly positive, praising the staff, activities, and care provided, there are notable concerns regarding staffing, quality of care, and management responsiveness. Prospective residents and their families may want to consider these factors and conduct thorough research or visits to ensure the facility meets their needs and expectations.