Aston Gardens At Pelican Pointe

Negative Reviews:

• Understaffed and difficult to communicate with, leading to poor management of resident care and transitions between hospitals.
• Claims of declining services during civil services without a reduction in price, and issues with billing and classification of resident independence.
• Complaints about specific staff members being unprofessional.
• Security and access issues, with reports of long waits at the gate.
• Concerns about the handling of residents with medical and cognitive issues, including questionable transitions to rehab facilities and challenges in returning to the facility.
• Annual cost increases for residents, with concerns about holiday meal arrangements.
• Some residents perceived as negative, affecting the community atmosphere.
• Questionable signage that may convey an oppressive message to residents.

Positive Reviews:

• Some residents express satisfaction with the facility, highlighting the variety of daily events and the quality of food and care.
• Positive experiences with facility tours, including complimentary meals showcasing the quality of food and the well-maintained living quarters and grounds.
• Appreciation for the facility's amenities, including temperature control, private laundry, full kitchen appliances, housekeeping, transportation, maintenance, and activities.
• Positive feedback from visitors and professionals who have interacted with hospice patients at the facility.
• Overall satisfaction from a couple residing at the facility, with hopes for improvement post-COVID.