Assisted Living At Hartsfield Village

Negative Reviews:

• Admitting a new resident over a weekend resulted in poor communication and unanswered calls.
• Reports of neglected care including missed meals, inconsistent medication delivery, and insufficient oxygen supply leading to hospital readmission.
• Complaints about understaffing, leading to delayed responses to call buttons and overall rude behavior from the staff.
• Several instances of patients falling with delayed notification to family members.
• Unorganized admission process and lack of warm welcome upon arrival.
• Experiences of unprofessional behavior and poor management, with some staff members described as disrespectful and untrustworthy.
• Concerns over the lack of proper rehabilitation therapy and inadequate personal care, leading to recommendations for home health care instead.
• Difficulties in obtaining discharge information and medication details, leaving family members uninformed.
• High costs not reflective of the quality of care received, with administrative staff described as unhelpful.
• External appearance of the facility does not match the level of care provided, with reports of negligence and lack of compassion from the nursing staff.

Positive Reviews:

• Some visitors found the facility to be clean, comfortable, and friendly, with ample space for family gatherings.
• Positive remarks about the facility's cleanliness and recent updates.
• Compliments on the facility's pleasant aroma and friendly atmosphere.
• High praise for the facility and staff from a satisfied reviewer.
• Positive work experience shared by a former employee.

Mixed Reviews:

• Some reviewers noted a clean and attractive facility but criticized the level of staffing and care.
• Experiences of professional and caring receptionists contrasted with unhelpful and unaware CNAs.