Aspire at Colonial Lakes

Many reviews highlight the cleanliness of the facility and the friendliness and professionalism of the staff. Several reviewers have praised the excellent therapy and care provided, mentioning the uplifting attitude of the staff, the quality of the food, and the pleasant environment, especially the pretty courtyard. The facility has been described as very clean, with a passionate and attentive staff, and a tremendous therapy team.

However, there are significant concerns raised in other reviews, including reports of neglect, uncleanliness, and lack of responsiveness from the staff. Some reviewers have reported serious issues such as theft of personal items, lack of care leading to emergency situations, and a general atmosphere of neglect and abuse. Complaints about the facility being poorly run, with insufficient staff and a lack of proper care for the residents, are common. There are also reports of a COVID outbreak not being communicated to families, and overall, a sense of incompetence and unprofessionalism from some staff members.

Despite the positive changes reported by some, including improvements under new management and a focus on resident care and staff education, the contrasting negative experiences shared by others suggest a facility with significant challenges. The reviews indicate a mixed experience, with some finding the care and environment to be excellent, while others describe it as a place of neglect and poor management.