Aspen Meadows Health And Rehabilitation Center

Negative Reviews:

• Residents experience neglect, with reports of inadequate personal care, such as not being allowed out of rooms, not receiving showers, and having to wash clothes and change beds themselves.
• Staffing levels are critically low, with reports of only a few staff members available to care for a large number of residents, leading to long wait times for assistance and medication.
• Facility management and response to concerns are described as insincere, with complaints about the lack of action taken to address issues.
• Reports of substandard isolation techniques and a recent outbreak of COVID-19 raise concerns about the facility's infection control measures.
• Communication with staff is challenging, with difficulties in getting updates on residents' care and progress.
• Some residents have had to be removed from the facility for safety reasons.
• There are accounts of unprofessional behavior during the hiring process, questioning the facility's management and staff competency.

Positive Reviews:

• Some residents and their families have had positive experiences, praising the care, professionalism, and kindness of the staff.
• Meals are reported to be very good by some residents.
• The facility has been described as loving and caring, particularly for residents with specific medical conditions like Huntington’s Disease.
• Staff efforts to accommodate the needs of residents and their families, especially during COVID-19 restrictions, have been appreciated.

Mixed Reviews:

• While some staff members are praised for their kindness and efforts, the overwhelming consensus points to a facility struggling with staffing, management, and communication issues.
• The quality of care and resident experience vary significantly, with some reporting satisfactory stays and others detailing neglect and inadequate care.