Ashland Place Health And Rehabilitation

Positive Reviews:

• Immediate response to a reported problem, with follow-through pending.
• Warm, caring, and loving staff with great food and a comfortable environment.
• Residents are treated like family, with staff members remembering returning individuals.
• High praise for the cleanliness and coziness of the facility.
• Positive experiences from both family members and employees, highlighting hardworking and caring staff.
• Long-term residents express love for the facility, feeling like part of a family.
• High trust in the nursing staff, with specific commendations for their professionalism.
• Employees express pride in their workplace, emphasizing a family-like care approach and top-notch rehab department.

Negative Reviews:

• Reports of theft and loss of personal items, including a wedding ring and clothing.
• Unprofessional behavior noted, with concerns over health and safety protocols not being followed.
• Complaints about cleanliness, organization, and care quality, including issues with pest control and plumbing.
• Difficulties in communication, with reports of unanswered phone calls when trying to reach residents.
• Concerns over staff behavior, including rudeness and lack of responsiveness to family members' concerns.
• Reports of residents being left unattended, leading to health complications such as UTIs and worsened bed sores.
• Management criticized for lack of action and care, with nurses reported as being overwhelmed due to high patient ratios.
• Specific complaints about the quality of food, cleanliness of long-term patient rooms, and inadequate rehabilitation services.

Mixed Reviews:

• Some staff members, like those in admissions, received praise for going above and beyond for residents and their families.
• While some nurses were appreciated for their efforts, the overall management and care quality were heavily criticized.