Asbury Chandler Estate

Positive Reviews:

• Many reviewers praise the friendly and caring staff, highlighting their dedication and compassion.
• Residents and their families appreciate the home-like environment and the sense of community.
• Several reviews commend the facility for its handling of the COVID-19 epidemic, including organizing a celebratory parade.
• Some reviewers are pleased with the quality of care their loved ones receive, mentioning specific staff members by name for their exceptional service.
• Independent living options are highly valued for providing a worry-free lifestyle, with one resident expressing satisfaction with their decision to move there.
• The facility's activities, including a garden club, and the option for residents to transition to assisted living if needed, are highlighted as positive aspects.

Negative Reviews:

• A few reviews express dissatisfaction with the facility, including allegations of poor care and lost personal items.
• One reviewer had a negative experience with a verbal agreement regarding payment that was not honored, leading to financial and emotional distress.
• Concerns about the quality of food served at the facility are mentioned, with one reviewer specifically criticizing the use of frozen food.
• Staffing issues are noted in one review, mentioning difficulty in retaining solid employees.
• A security concern is raised by a reviewer whose personal item was stolen from a resident's room.

Mixed Feedback:

• While many reviews are overwhelmingly positive, praising the staff and the care provided, a few reviews raise serious concerns about management practices, security, and the quality of food.
• The majority of family members and residents seem to have a positive experience, feeling that their loved ones are in good hands and enjoying their time at the facility.
• However, the negative experiences shared by some reviewers highlight areas that could potentially be improved for a better overall resident experience.