Arlington Pointe

The reviews for Arlington Pointe offer a mixed perspective on the facility's quality of care, staff professionalism, and overall environment. Positive reviews highlight the facility's excellent care, particularly for rehabilitation and long-term stays. Many commend the attentive and professional staff, clean and modern facilities, and the variety of therapy options available, including aquatic therapy. The facility is praised for its large, brightly decorated rooms and the abundance of activities and socialization opportunities for residents.

Several reviewers, including family members of residents and a former employee, express gratitude for the compassionate care provided, noting that the staff often goes above and beyond in their duties. The facility's ability to work with various insurance and social security programs is also mentioned positively, indicating flexibility in financial arrangements for care.

However, there are significant concerns raised in some reviews. Complaints include long wait times for assistance, rude staff, and inadequate attention to residents' needs, such as checking on colostomy bags and responding to call buttons. One reviewer described the rehabilitation services as disappointing, with a lack of proper physical therapy. Concerns about cleanliness and maintenance, such as the lack of paper towels in bathrooms, were also noted. Additionally, there are reports of administrative issues, including problems with Medicaid paperwork and communication failures regarding residents' care and progress.

Overall, while Arlington Pointe has received high praise for its facilities, staff, and care in many instances, there are also significant criticisms that potential residents and their families should consider. The experiences shared range from extremely positive to deeply troubling, suggesting that experiences at this facility can vary widely.