Arella Forest at Woodland

Positive Feedback:

• Many reviews praise the caring and kind nature of the staff, particularly mentioning Alexis, Ray, Robin, Robert, and Raymon for their exceptional service and attentiveness.
• The facility is appreciated for its location, safety, amenities, simplicity, and friendliness, with special mentions of the resident chef Shanna.
• Residents enjoy the various activities offered and the sense of community within the facility.
• Management and staff, including the maintenance team, are commended for their promptness and participation in improving residents' living experience.
• The leasing process is highlighted as fantastic by some, with staff going above and beyond to assist residents and their families during the move-in process.
• The cleanliness of the facilities and the overall environment are factors contributing to the decision of calling Arella home.

Negative Feedback:

• One review mentions the facility appearing tired, with poorly maintained common areas, and suggests that some residents might be better suited for a memory care facility.
• The lease and move-in process were described as unpleasant by one reviewer, citing issues like road noise and poor water pressure.
• Another review expresses frustration with previous staff, describing the experience as a nightmare due to uncaring and incompetent staff, though it notes improvement with current staff.
• A less favorable experience involved an unhelpful front desk interaction, where the reviewer felt blown off and hung up on.

Overall Sentiment:

The majority of reviews are highly positive, focusing on the exceptional staff, quality of life, and the community at Arella Forest. While there are a few negative comments regarding maintenance and staff interactions, the recent changes in management and staff have been well-received, indicating a significant improvement in resident satisfaction.