Arden Courts - ProMedica Memory Care Community (Delray Beach)

Reviews of Manor Care of Delray provide a mixed picture of the facility, with some highlighting outstanding service and care, while others express serious concerns.

• Several staff members, including social workers, occupational therapists, speech pathologists, and nurse's aides, received praise for their outstanding service. However, concerns were raised about the lack of communication regarding patient status and unpleasant experiences with some aides, attributed to management issues.
• Many reviewers commend the facility for its cleanliness, friendly staff, efficient response to call bells, and a strong therapy program. Long-term employees and a welcoming environment for residents and visitors were also noted positively.
• Contrastingly, some reviews describe negative experiences, including poor patient treatment, lack of attention, and unethical behavior regarding visitation policies and medication management. These reviews highlight inconsistencies in communication and a perceived lack of compassion and professionalism in certain situations.
• The facility has implemented virtual patient classes and group sessions to adapt to COVID-19 restrictions, and efforts to facilitate communication between residents and their families through FaceTime calls and scheduled visitations have been appreciated.
• Specific staff members, particularly in the Admissions Department, were singled out for their helpfulness, kindness, and dedication to ensuring residents and their families feel supported and cared for.
• Despite the challenges posed by the pandemic, the facility has been proactive in keeping families informed and connected with their loved ones, with many expressing gratitude for the care and communication provided during this difficult time.

Overall, while there are areas of concern that need addressing, particularly in communication and consistency of care, many families have had positive experiences with Manor Care of Delray, especially appreciating the efforts made to maintain connections between residents and their families during the pandemic.