Arden Courts Of Wilmington

Positive Reviews:

• Many families have found the staff at Arden Courts to be caring and the facility clean and welcoming, especially for loved ones with Alzheimer's.
• Several reviewers highlighted the facility's engaging activities and the improvement in their loved ones' physical and emotional wellbeing.
• The location is convenient, making it easy for family members to visit.
• Some reviewers expressed gratitude towards the staff for their dedication and care, even under challenging circumstances like power outages.
• One potential staff member noted the positive and welcoming atmosphere during their interview process.

Negative Reviews:

• Concerns have been raised about the facility's management and the quality of care, with some noting a decline over time.
• There have been reports of unprofessional behavior among staff, and issues with staff turnover and competence.
• Some reviewers have experienced or observed neglectful care, including serious medical oversights.
• Communication issues have been mentioned, including ignored emails and calls, and problems with the facility's fax machine affecting resident care coordination.
• There are complaints about the handling of residents with challenging behaviors, affecting the overall environment.

Mixed Feedback:

• While some reviews praise the staff and the care provided, others express significant concerns about management and the quality of care, indicating a varied experience among residents and their families.
• The facility has been described as both a godsend for families dealing with Alzheimer's and a place that has seen better days, suggesting that experiences can greatly differ.