Arden Courts Of Westlake

Reviews of Arden Courts of Westlake offer a mixed perspective on the facility's handling of care, particularly during the COVID-19 pandemic. Some reviewers praise the facility for its compassionate staff, clean environment, and the comprehensive care provided to residents. A travel nurse highlighted the welcoming and helpful nature of the staff, which restored their faith in nursing care. Families of residents have noted the attentive and personal care their loved ones received, appreciating the efforts to keep COVID-19 at bay and maintain communication with families during outbreaks.

However, there are critical reviews as well, including one that reports a significant COVID-19 outbreak affecting over 35 residents and staff, criticizing the facility for inadequate care and communication during this period. Another review expresses dissatisfaction with the administrative staff, suggesting a lack of professionalism and compassion in handling personal items of a resident who had moved out.

Despite these criticisms, many reviews commend the facility for its engaging activities, nutritious meals, and the overall positive atmosphere. The staff's dedication to treating residents with warmth and respect is frequently mentioned, with several families stating they would highly recommend Arden Courts of Westlake. One review specifically thanks the staff for their kindness and professionalism, while another expresses gratitude for the care provided to their mother with severe dementia.

On the other hand, a former employee describes the workplace as toxic and uncaring, citing issues with management, favoritism, and a lack of confidentiality. Despite this, they acknowledge that there are great workers at the facility who go above and beyond for the residents.

In summary, while Arden Courts of Westlake has received high praise for its care and staff, there are notable concerns regarding its handling of COVID-19 and some administrative aspects. Prospective residents and their families may want to consider these reviews carefully when making decisions about care.