Arden Courts Of Palos Heights

Positive Reviews:

• Many reviewers praise the quality of care, describing the staff as loving, kind, and truly compassionate across various departments including medical staff, activity crew, and housing group.
• Several reviews highlight the facility's ability to provide a warm, home-like environment for residents, with one noting their loved one felt their apartment was "just perfect".
• The staff is commended for treating residents like family, with a particular emphasis on their professionalism, kindness, and dedication.
• Activities and meals are tailored to the residents, with a focus on innovative treatment for memory care patients.
• The facility is described as clean, well-maintained, and recently renovated, with beautiful outdoor areas.
• Special events like educational seminars and themed parties are well-received and add to the community atmosphere.
• Arden Courts is recognized for its deficiency-free state survey, reflecting the team's dedication and professionalism.

Negative Reviews:

• One review reports a case of neglect and abuse, criticizing the nursing staff's qualifications and the administration's response to injuries.
• Another review mentions experiences of prejudice and discrimination, suggesting the facility does not provide good care for individuals of Brown and Black skin.

Mixed Reviews:

• While most reviews are overwhelmingly positive, praising the staff's care and the facility's environment, the negative experiences mentioned raise concerns about consistency in care quality and inclusivity.