Arcadia Louisville

Positive Feedback:

• Many reviewers highlight the welcoming and family-like atmosphere provided by both the staff and residents.
• Memory Care services have been praised for their helpfulness and thorough care.
• Recent renovations and the addition of new ownership have been well-received, with improvements noted in facilities and services.
• The community's outdoor spaces and the option for private balconies or patios are appreciated.
• Personal Care services are commended for their attentive and compassionate care, with activities and good food mentioned positively.
• Staff is described as caring and supportive, especially noted during challenging times such as the end of a resident's life or during the Covid pandemic.
• The community is considered a great value, with leadership and the quality of care particularly highlighted.

Negative Feedback:

• One review mentions a delay and issue with reimbursement after vacating, describing the situation as unacceptable.
• A potential employee expressed dissatisfaction with the professionalism during the job interview process, citing a lack of communication and rudeness.
• Concerns about the business practices, including issues with staff payment, cleanliness, and safety, were raised, suggesting a discrepancy between public reviews and actual experiences.

General Observations:

• The community is often described as charming, with friendly staff and residents, and quality care.
• Food quality and the range of activities available are frequently mentioned as positive aspects.
• Some reviews suggest that the community is actively working to improve and maintain a safe, thriving environment for its residents.