Arcadia Healthcare - University Place

Reviews of the senior living facility present a mixed picture, with some highlighting significant improvements under new ownership, including better survey outcomes, cleanliness, food quality, and attentive staff. The facility is described as a place where residents are treated like family, and the introduction of amenities like the "chambers bay cafe" has been well-received for its food quality and service.

However, several reviews raise serious concerns about the facility's cleanliness, with multiple mentions of dirty rooms and inadequate housekeeping. Concerns about safety measures, such as the lack of name wristbands, bed rails, fall pads, and bed alarms, have been noted, alongside a high patient-to-nurse ratio leading to delayed medication and care.

Some reviews express dissatisfaction with the staff's responsiveness and care quality, citing instances of neglect, unprofessional behavior, and inadequate pain management for residents. There are alarming claims of residents being at risk due to the facility's alleged failure to follow protocols and properly care for vulnerable individuals.

On the positive side, there are accounts of caring staff, spacious rooms, and a nice facility overall. Some family members have expressed gratitude for the care provided to their loved ones, highlighting the professionalism and love shown by caregivers.

Overall, the reviews suggest a facility with areas of excellence, particularly in food service and some aspects of care, but also significant challenges in cleanliness, safety, and consistent quality of care. Prospective residents and their families are advised to consider these factors carefully.