Arcadia Health & Rehabilitation Center

Many reviews highlight the exceptional care provided by the physical therapists and nursing staff at the facility, with several family members noting significant improvements in their loved ones' conditions. The staff's dedication, especially during the rehabilitation process, has been praised for being consistent, wonderful, and caring.

However, there are concerns regarding the quality of communication and care during the night, with some reports of unkind behavior from night nurses. Additionally, the quality of food and cleanliness of the facility have been criticized, with some reviewers urging family members to make surprise visits to ensure their loved ones are receiving proper care.

Despite these issues, the facility has been commended for its friendly and helpful staff, clean environment, and the overall caring atmosphere created by the employees. The activities staff, in particular, has been recognized for going above and beyond to facilitate communication between residents and their families during challenging times.

Unfortunately, there have been distressing reports of neglect and poor communication, including a family not being informed of their loved one's passing in a timely manner. Such experiences have understandably left families with a negative impression of the facility.

On a positive note, many families express gratitude towards the social workers and the entire staff for their genuine care and concern. The facility has been described as a place where the staff works hard to provide comfort, therapy, and assistance with administrative tasks such as Medicare paperwork.

In summary, while the facility has received commendation for its caring staff and effective rehabilitation services, there are significant concerns regarding communication, nighttime care, food quality, and cleanliness that potential clients may want to consider.