Arcadia Gardens Retirement Hotel

Positive Reviews:

• Many reviewers were very pleased with their experience at the assisted living facility, highlighting the great employees and fantastic caregivers.
• Visitors noted the facility was well-maintained, staff were friendly, and residents appeared happy.
• Some reviewers appreciated the personal atmosphere and the feeling of being listened to when concerns were raised.
• The activities coordinator received praise for her compassionate and respectful interaction with residents.
• The facility was described as having a family-run business warmth, with a variety of activities and outings for residents.

Negative Reviews:

• There were complaints about the facility being understaffed, leading to delayed responses to resident needs.
• Some reviewers experienced poor communication and unresponsiveness from staff after initial payments were made.
• Incidents of neglect were reported, including a resident being left on the floor for an extended period after a fall.
• Complaints about rude employees and management's lack of attention to residents' requests were mentioned.
• Concerns were raised about sanitary practices and the handling of medication.

Mixed Feedback:

• While some reviewers had a positive experience with the care and atmosphere of the facility, others faced significant issues with staff behavior and management practices.
• The quality of care and responsiveness of the staff varied greatly among different accounts.