Arbour Square At West Chester

Arbour Square at West Chester and Merrill Gardens have received a variety of reviews from residents and their families. Many praise the facilities for their impressive layouts, cleanliness, and the range of amenities available, such as a movie theater, post office, hair salon, and diner. The staff at both locations are frequently commended for their caring and professional nature, with specific mentions of their efforts to make residents feel welcomed and at home.

However, there are concerns regarding the level of care and administrative decisions. Some reviews express dissatisfaction with the transition process between different levels of care and the perceived lack of staff to meet residents' needs, particularly in personal care. There are also serious allegations of unprofessional management and neglect, including instances where residents were allegedly put at risk or given inadequate notice of significant changes to their living arrangements.

Despite these criticisms, many reviews highlight the positive impact of the communities on residents' lives, noting improvements in their happiness and social engagement. The facilities are described as beautiful and well-managed, with a variety of activities and amenities that contribute to a high quality of life for residents.

It's important for prospective residents and their families to consider both the positive experiences and the concerns raised in these reviews when making decisions about senior living options.